IT support for small and medium-sized businesses
Committed and solution-oriented, our helpdesk team is at your side via remote maintenance or with on-site visits. Our staff can help independently of one another to provide you with fast IT assistance.
An on-site appointment is not always necessary to provide you and your employees with fast, competent help for network faults, software errors, or other technical IT challenges. Via our premium hotline and remote maintenance, many IT problems can be solved with ease. Our colleagues connect directly and specifically to your particular IT environment.
You can easily report your PC problem to our colleagues via a contact form. If you have questions about a device we have set up, please include the ticket number given to you on the IT service card.
1st Level Support
Our 1st level support colleagues are your first point of contact for help with IT problems, network faults, and application issues. The majority of IT faults and problems can already be resolved by 1st level support.
2nd Level Support
If an IT problem runs deeper and cannot be resolved by 1st level support due to its complexity, our colleagues immediately pass the issue on to 2nd level support. They review the matter and inform you about the next steps and the processing time.
Thanks to modern technology, an on-site appointment for help with computer problems is only rarely necessary these days. As a rule, on-site visits at your company take place when hardware and software are delivered and installed. Technician hours, including on site for existing systems, are covered by the IT service flat rates.
Stay calm! Call us at +49 7551 80194-0. Outside business hours, an emergency hotline is forwarded to the mobile phones of an IT service team. This service is subject to a charge and is not included in the IT service flat rate! But we will take care of that later! Right now, let us take a look at your emergency first.
Our remote maintenance software is no longer on your PC?
If you need help with the installation, call us at +49 7551 80194-0.
You can permanently install TeamViewer here:
average waiting time
for customers on
our service hotline
fewer IT emergencies
than with a
reactive IT service
of support requests
are resolved the
same day
of support requests
are resolved within
30 minutes
Do you need an IT solution and are looking for an IT service provider who advises and supports you competently?
Then you have come to the right place! Simply arrange an appointment directly.
