3CX VoIP telephony for modern communication
3CX All-IP telephony: flexibility and efficiency for your business communication. The 3CX software offers you modern telephone features in a single system. From us you get operation, support, and maintenance of the system from a single source – tailor-made and at predictable costs.
For you as a business owner, choosing the right telephone system is of crucial importance, because it affects every area of your company. That is why your telephone solution should be user-friendly, cost-efficient, and flexible enough to adapt to changing conditions.
3CX All-IP telephony offers you exactly this modern telephony solution for boundless communication – regardless of which internet-enabled device you choose or where you work – and thus contributes lastingly to the success of your company.
Cloud telephony or VoIP telephony (Voice-over-Internet-Protocol) is now a standard technology for converting and transmitting human speech over the internet.
Today, VoIP can both complement conventional telephone systems and function on its own, offering significantly more flexibility and many other advantages. For example, VoIP telephony eliminates elaborate cabling, physical space requirements, and complex on-site maintenance. In the past, a telephone system also had to be completely replaced when needs changed or the system became technically obsolete (EOL).
Thanks to its cloud functionality, VoIP telephony with 3CX receives regular updates. This keeps the system secure and up to date, and it lasts indefinitely. Individual phones that reach end-of-life can be replaced quickly and easily without affecting the entire system. And should the power or internet ever fail, everyone affected can switch straight to their mobile phones.
The hurdles to introducing cloud telephony are extremely low. In most cases, companies already meet all the requirements anyway. Below is a brief overview of the most important ones:
Reliable broadband internet connection
For simple VoIP transmission, a bandwidth of 0.2 MBit/s is already sufficient. However, to hold several calls at the same time or enable video transmission, ideally at least 2 MBit/s should be available.
IP phones or internet-enabled devices
You need telephones that allow you to make calls over the internet. Fundamentally, the software application on your IP devices (such as a computer, laptop, smartphone, or tablet) is all it takes.
Standard telephone provider
Nowadays, all standard telephone providers offer VoIP and SIP trunks to integrate your phone numbers into 3CX All-IP telephony. We are happy to support you here as well!
3CX software and IT support
You need an IT partner for the installation, configuration, maintenance, and monitoring of your 3CX telephone system. We are happy to be your partner!
“We use 3CX in our own company and can therefore recommend this product to our customers with conviction!”
3CX is one of the leading software providers for VoIP telephony worldwide. What convinces us about 3CX for our customers is above all its innovative licensing model.
It enables even small and medium-sized businesses to use a fully-fledged professional system at comparatively low cost. So it is no surprise that everyone from small and medium-sized businesses to large enterprises with multiple locations places their trust in 3CX.
Your telephone system simply grows with your increasing requirements! With us, operation, support, and maintenance of the telephone system are included – you get everything from a single source.
3CX is a pure software provider. This software can be configured on all common IP phones. To combine the versatile features of 3CX with future-proof, robust hardware, we recommend to our customers IP phones from Snom and Yealink as well as headsets from Jabra. That is because 3CX offers particularly good integration for this high-quality hardware. This enables a fast installation for reliable, secure internet telephony in our customers’ companies.
Our experience from 15 years of VoIP has shown that the products of these manufacturers are exceptionally good and reliable! In addition, their IP phones offer digital busy lamp fields (BLF), which can be adjusted quickly via the software, for example when staff changes occur.
The 3CX software offers helpful features to make your business communication modern and flexible. Once configured, all features are available to you immediately.
Since all relevant data and information are combined in one system, exchanges between colleagues become more secure and efficient, while at the same time knowledge can be preserved and retained even better within the company.
Take your landline number with you - forwarding from your mobile is also possible
Thanks to the 3CX app for Android, iOS, Windows, and the web, you have your office number with you anytime, anywhere. All you need is a suitable internet connection to respond to calls and chat messages quickly and easily. In addition, forwarding calls from your mobile to your colleagues in the office is completely straightforward with 3CX. This makes working from home not just easier but downright effortless. Via a so-called status, you can also indicate at any time when you are unavailable – whether during your vacation, a meeting, or for other important reasons.
Call center features and digital receptionist
Especially for small and medium-sized businesses, 3CX telephony offers a wide range of attractive call center features. The presence status allows all users to see at a glance who is available and who is not. This not only makes forwarding calls much easier but also makes providing information more efficient.
With the telephone system, you can also flexibly define ring groups. This way, you always retain control over which group of colleagues has priority in answering calls. At the same time, you can also control who has the necessary knowledge to handle customer requests quickly and efficiently. In addition, setting up call queues – if desired with a digital receptionist and custom announcements – is made effortless.
Furthermore, with 3CX you can not only receive faxes as PDFs in an email inbox, but you also have the option of receiving voicemail messages directly by email. This is particularly practical for forwarding requests to colleagues quickly and easily, or even handling them efficiently while on the go. In addition, 3CX integrates seamlessly with many existing CRM systems, such as Salesforce or Microsoft 365. Call pop-ups let you see immediately which customer is calling, so you can update the corresponding customer records directly or create new ones if needed.
Live chat: messenger service for internal and external communication
If you purchase the cloud telephone system through us, you not only get a modern solution for your communication but also a GDPR-compliant alternative to WhatsApp, a messenger service that you can also easily integrate if required. That is because we host the software on a server located in a data center in Germany. Via the built-in chat feature, you can exchange messages with your colleagues quickly and securely.
You can also use this feature to engage directly with your customers. By integrating this service directly into your website, you can chat with your customers in real time, advise them comprehensively, or even talk via video chat. In addition, customer contact via WhatsApp can also be integrated directly into 3CX, so requests can easily be handled as a team.
Free, browser-based video conferences with no time limit
3CX offers you free video conferences, and even without any time limit. Up to 250 people can take part in your online meeting. Since these conferences are browser-based, your meeting participants neither have to register in advance nor download an app or any other software to join the conference. A simple click on the conference link in the Chrome or Firefox browser is all it takes to start the meeting directly.
If you are hosting a meeting yourself, you naturally want to make your presentation as engaging and interactive as possible. That is no problem at all with 3CX! To provide optimal support for your online presentation, numerous classic presentation tools are available, such as a chat with a poll button, a screen sharing window, download options for your documents, and a whiteboard. If you want to appoint a co-host to take full control of your meeting, a simple nomination by mouse click is all it takes. On top of that, even live streaming via YouTube is easily possible.
See for yourself what our attractive offer has in store. The prices below include the operation of the telephone system on a server in a data center in Germany as well as IT maintenance and support via our helpdesk. If you wish, the cost of hardware (such as IP phones, headsets, etc.) is added on top.
By the way: VoIP telephony with the 3CX software is already an integral part of our IT Service Flat Rate Pro. With it, you get a comprehensive security and service package at predictable IT costs!
Operation, maintenance, support
Per user per month
from 15 years of VoIP
Easy-to-reach IT service
Servers in Germany
| One-time cost per user | |
|---|---|
| Cloud telephony basic installation | 99,90 € |
| Ongoing cost per user per month | |
| Cloud telephony incl. service | 17,90 €* |
* VoIP telephony including service is already included in our IT Service Flat Rate Pro.
What is included in the IT Service Flat Rate for phone systems?
Which services are chargeable and not included in the flat rate?
What advantages do Computer-Spezialisten offer compared to my current IT provider?
Are there any requirements I need to meet to be supported by Computer-Spezialisten?
What are my contract terms?
The contract term is 6 months, after which it can be cancelled monthly
What response time can you offer me?
We offer you a guaranteed response time of 6 hours within our working hours for system-critical problems. During working hours (Monday – Friday from 8 a.m. to 12 p.m. and 1 – 5 p.m.), you can reach our 1st-level support by phone, by email or via the contact form: IT Support Ticket.
Can I reach you outside regular business hours?
Outside business hours, you can reach us via our emergency support (chargeable).
What does emergency support cost extra?
PREDICTABLE. PROACTIVE. PERSONAL
Are you looking for an IT solution that fits your company and a partner who advises and supports you competently? Then we look forward to hearing from you. Simply arrange an appointment directly – by phone or email.
