IT-Service-Flatrate: IT at predictable costs
Would you like a reliable IT environment for your business at predictable costs? With our IT-Service-Flatrate/Pro, we have developed exactly the right products for you – budgeting for your IT service is finally easy!
With us, you get very comprehensive protection for your devices, including IT service, at a fixed monthly price. All the working hours our technicians need to proactively maintain and service your existing system are covered by the IT-Service-Flatrate/Pro.
Should unforeseen events occur nonetheless, you can sit back and relax while our IT experts resolve the issues for you. In most cases, help can be provided quickly and easily via remote maintenance. If an on-site visit does become necessary, we only charge the agreed travel fee.
For work involving third-party software, we handle the communication with the respective partner company, so you have a single point of contact for all IT questions. Only work carried out for the third-party company is billed separately, after consultation with you.
Simple budgeting for your IT service with maximum reliability of your IT systems – and full control over the IT costs in your business!
Initial check of your IT and installation of our software
one-time per device
of the most important parameters
Notification of errors and problems
Personal (remote) system check every 6 months
GDPR-compliant, up to 500 GB of storage per device (provided the device is switched on long enough and the upload bandwidth is sufficient.)
Threat detection and initiation of countermeasures
for simple standard components such as switches and FRITZ!Box
for Windows and standard software
for Windows and standard software
for Windows and standard software
for Windows and standard software
6 hours within our business hours for system-critical problems
only takes place if the problem cannot be resolved via remote maintenance (with the customer’s help). Travel costs are charged.
incl. IT support, plus initial setup if required, 1-year term
for email, calendar, contacts, OneDrive, SharePoint, Teams, 1-year term
incl. firewall rental device, plus initial setup
Cloud telephony as software as a service, plus initial setup, plus hardware
IT Service Flat Rate
Services
IT-Service-Flatrate Pro
Services
What is included in the IT-Service-Flatrate?
What is included in the IT-Service-Flatrate Pro?
Which services are chargeable and not included?
What advantages does the IT-Service-Flatrate offer me compared to my current IT provider?
Are there any requirements I need to meet to be supported by Computer-Spezialisten?
What are my contract terms?
What response times can you offer me?
We offer you a guaranteed response time of 6 hours within our business hours for system-critical problems. During business hours (Monday – Friday from 8 a.m. to 12 p.m. and 1 p.m. – 5 p.m.), you can reach our 1st-level support by phone, by email or via the contact form: Ticket for IT support.
Can I also reach you outside regular business hours?
Outside business hours, you can reach us via our emergency support (chargeable).
How much extra does emergency support cost?
• Express surcharge: 89,90 € (one-time)
• Weekdays until 10 p.m. and from 6 a.m., Saturdays 8 a.m. to 5 p.m.: 60 € per hour
• Weekdays after 10 p.m. and before 6 a.m., Saturdays after 5 p.m. and before 8 a.m., Sundays/public holidays 8 a.m. to 5 p.m.: 120 € per hour
Reliable IT at predictable monthly costs.
Find out more about our IT service flat rates!
PREDICTABLE.
More security and stability compared to a reactive IT service.
Detect problems early and avoid downtime!
PROACTIVE.
Our IT helpdesk supports you by phone, remote maintenance or directly on site.
We offer you fast IT support!
PERSONAL.